Refunds and cancellations

Last updated: 16 October 2026

The short version

• Before the course starts: cancel at any time, full refund.
• Until the end of day 7 of the course: full refund, any reason. Email us. No form, no “reason” box.
• Bought by a company? The same guarantee applies.
• We pay refunds within 5 working days, to the payment method you used.
• Paid through another provider at checkout? The refund goes back through that provider, under its own terms.

How to ask for a refund

Email billing@brainsoverbots.com with your name and the email address you bought with, or use the page Cancel an order. We confirm by email that we received your request.

If we move or cancel something

• If we need to move a live Q&A, we tell you by email as early as we can and run it on another date during the course. The recording is up within 24 hours.
• If we have to cancel a cohort, you get a full refund.

Disputes

If you think a payment was wrong, please email us first: we answer and refund where we should. You can still contact your bank or card provider at any time.

The full rules are in our terms of sale, sections 4 and 5.